What flights have been affected?
All of them. Wow has stopped operating as an airline, so anybody travelling now, or booked to travel with the airline, faces disruption. Wow is offering advice on its website, wowair.ie.
What can I do if my flight is cancelled?
Normally, when flights are cancelled, airlines must offer you the choice between re-routing or a full refund. However, the situation differs when an airline collapses.
On its website, Wow has advised passengers to “check available flights with other airlines”. It adds: “Some airlines may offer flights at a reduced rate – so-called rescue fares – in light of the circumstances.”
What are ‘rescue fares’?
“Rescue” or repatriation fares are voluntarily provided by airlines when a carrier goes bust – they are aimed at helping a situation, so should be reasonably priced.
Aer Lingus will offer rescue fares from Ireland to the US or Canada for customers booked to fly with Wow up to April 11 – those wishing to avail should call 1890 800 600.
Norwegian also said it would offer “repatriation fares” from tomorrow, set at a 25pc discount off net economy fares. The fares will be available to April 8 to customers who can show a valid Wow Air booking on certain routes. Icelandair is also worth watching, as is easyJet.
Can I get my money back?
If you booked flights using a debit or credit card, your first step should be to contact the card provider – chargeback options may exist to allow you to reverse a transaction if there is a problem.
If you booked your flights through a travel agent or tour operator, you should contact them directly now.
Can I claim compensation?
That is unclear at this time.
Will my travel insurance help?
If you have “scheduled airline failure” cover on your policy, you will be able to claim, but not all policies offer this as standard.
It’s best practice in situations like this to call your insurer off the bat, keep a note of details, and keep hold of receipts.